Dr Tom Cracknell
Founder, Koyo HealthTech

The afternoon on our business model canvas workshop with Kintsugi was highly valuable to us as start up founders of Koyo HealthTech. Jamie provided us with a great springboard for important discussions particularly around Value Propositions, Customer Relationships and Risks & Actions. His ability to get to the important discussions and ask pertinent questions has allowed us to really nail down the parts of our business that required laser focus at this early stage.

Global Executive & Deputy CEO
Major International Non-Governmental Organisation

We were in the middle of a critical systems enabled business transformation programme when we called on the services of Jamie to conduct a programme review, advise on and enable us to chart a new path forward. The expertise and insights Jamie brought to us at that point in time were crucial – helping us to understand and break down the issues, focus on what mattered most, cut out noise, and move forward with clarity and confidence.

Aside from the wealth of technical expertise and experience Jamie gave us at that time, what we were bowled over was by the way he worked with us. Jamie listened hard and took great care to understand our context, our culture, and our concerns. He brought objectivity with respectful engagement and care, he invested in building our capability, knowledge and confidence, including mentoring and coaching us as executive sponsors through the initial months of the plan we developed following his review. This enabled us to build back confidence in the programme, move forward stronger, let go of less important issues and resolve some of the most critical roadblocks, at a point when we came close to giving up.

Throughout, Jamie demonstrated real commitment to the success of the programme and our talent, and shared in our critical concern to ensure careful stewardship of our charitable resources, and he continued to show real interest in our progress long after he completed the assignment. Jamie was a pleasure to work with, even when he was being very tough, which he did not hesitate to do when needed.

Professor Donald Lancaster
Director MBA Programmes
University of Exeter Business School

Jamie has provided enormous support over many years to The Exeter MBA in his role as Chair of what was the Business Insights Group, which he evolved into the Business Support Group. As a mentor and counsel to both the MBA Management team and to individual MBA students, his business acumen and weighty experience have been invaluable; as long-standing Chair, his sensitive, insightful leadership and guidance have led us to a sharper, more relevant MBA programme and graduating students who are better equipped to lead towards a better world.

Mark Buckingham
Organisational Change Lead

I have been fortunate to work with Jamie on a number of significant, multi-year projects, geared towards process improvement, enabled by complex system implementations. Jamie leads from the front, setting the tone for his teams by clearly explaining what the vision is, the shared goals and what every team member is expected to contribute. His plans are detailed and well understood by all. He then empowers his team to execute. Jamie is all about the collective power of the team and he does his utmost to build and lead the best outfit possible.

Feedback from former colleagues

"I admire Jamie's leadership qualities: calm; professional; and, insightful. We need more leaders like Jamie who engender trust and create a high performance culture."

"Your compassion for your fellow colleagues, your infectious
enthusiasm and love for life, not to mention your gently persuasive consulting skills have helped bring out the best in a lot of us."

"It is an absolute pleasure working with you, Jamie, Your great disarming smile & down to earth personality take away any stress that there may be."

"Your cool head and positive attitude will be missed around here."

"Thank you for your coaching and guidance as well as your patience and commitment, it really has been invaluable both to my personal and professional development."